Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 1 - 2 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 21 days of delivery

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

    • Conditions of return

    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    Questions about your order?

    Please contact me if you have any problems with your order.

    Frequently Asked Questions

    Sizing details

    Each hat is made with elastic and toggle to ensure desired fit. The toggle is simple to adjust and provides comfortable hat securement, with little to no adjustments needed throughout your busy day. Caps fit most head sizes (17in-28in in circumference).

    Care instructions

    Care Instructions: Machine or hand wash with like colors and hang dry.
    For metallic prints: Hand wash or machine wash on gentle cycle with like colors. Hang dry (machine drying can alter metallic fabric)

    My tracking states "delivered" but it has arrived

    If your package shows it is delivered but you have not received it. Please contact your LOCAL post office first. They should be able to find out where your package was when it was marked as delivered, and who the carrier was.

    Wholesale availability

    Would you like to feature us in your shop?

    Please contact us directly about wholesale orders and questions via Etsy or our email stitchywitchco@gmail.com

    Do you except returns/exchanges?

    Returns and exchanges are always accepted within 21 days of purchase, for any unwashed, unused, and unaltered items. Full refunds will be sent upon return of the item.